FAQ

You can send your package by visiting our office in Cilacap or contacting us via phone/WhatsApp. We will assist you in filling out the shipping form and determining the cost based on weight and destination.

For deliveries within Cilacap city, we typically complete delivery within 1-2 business days. For more detailed information, please contact us.

Yes, we accept shipping of valuable items. However, we recommend insuring your items for added security. Insurance costs can be discussed during the shipping process.

After sending your package, you will receive a tracking number. You can track the delivery status via the Lion Parcel website or contact us for further assistance.

Yes, shipping fees outside the city vary depending on distance and package weight. The cost will be calculated transparently before you approve the shipment.

If your package does not arrive on time, we will contact you immediately to resolve the issue. We also offer a delivery guarantee to ensure customer satisfaction.